1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, home or service address, and preferences.

• Payment Information: Billing details necessary to process transactions.

• Service Information: Scheduling details, service type, and delivery notes.

• Communications: Records of SMS, email, or phone communications related to services.

Information is collected through our website forms, direct communications, and service delivery processes.

2. How We Use Your Information

We use your information for:

• Scheduling and delivering cleaning services.

• Sending SMS notifications through Mima’s Cleaning Alerts (including appointment confirmations, reminders, and occasional promotions).

• Providing customer support and responding to inquiries.

• Processing payments and managing billing.

• Improving our website and services in line with customer needs.

All use complies with A2P messaging standards and focuses on enhancing your customer experience.

3. Messaging & Communications (A2P Compliance)

When you provide your phone number, you may receive SMS/MMS messages from us.

• Message Frequency: Up to 5 messages per month.

• Message Types: Transactional (e.g., confirmations, reminders) and occasional marketing offers.

• Cost: Standard message and data rates may apply.

• Opt-Out: Reply STOP at any time to unsubscribe. You will receive a confirmation.

• Help: Reply HELP or contact [email protected] for assistance.

• Consent: By checking the consent box on our contact form at https://mimas-cleaning.com/, you provide express written consent to receive messages. This consent is optional and documented.

• Consent Not Required: You may use our services without opting into SMS messaging.

4. Sharing of Information

We do not sell, rent, or trade your information. Information may only be shared:

• To process payments or complete services (e.g., with payment processors or scheduling platforms).

• If required by law, regulation, or legal process.

5. Data Security

Your information is stored in secure, encrypted databases with limited access. While no system can be guaranteed 100% secure, we take reasonable precautions to protect your data from unauthorized access, use, or disclosure.

6. Cookies & Tracking

Our website may use cookies and similar technologies to improve user experience. You can disable cookies in your browser, but some site features may not work properly.

7. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect information from children.

8. Retention Policy

We retain your phone number and related records for up to one year after your last interaction unless you request deletion sooner.

9. Your Rights

You have the right to:

• Request access to your personal information.

• Request correction or deletion of your data.

To exercise your rights, email us at [email protected].

10. Contact Us

Mima’s Cleaning Service
Phone: +1 (866) 890-6462 (Mima)
Email: [email protected]
Website: www.mimas-cleaning.com